FAQs

FAQs

Below you will find a list of some of the most common questions we are asked.

If you can’t find an answer to your question here, please contact our customer service team who can provide you with answers.

Eye Consultations

Yes. Your health fund benefits will apply, regardless of the fund you are with because we are registered with all funds. Instant, in-store claims (HiCAPS) means we can save you paperwork and your rebate is available to you right away.

Yes. We check the complete health of your eye, including the macula. We also have a Zeiss OCT which provides the gold standard in Macular Degeneration diagnosis and monitoring.

Please bring all the glasses, contact lenses and sunglasses you are currently using to your appointment. A list of medications and a family history of eye health is important. You will also need your Medicare card, private health fund card and your preferred form of payment.

If this is your first visit to Noosa Optical or we haven’t seen you in more than a year, please allow around an hour. If your appointment is just a review, this will be quicker.

Yes, we have a Optical Coherence Tomographer (OCT).  Carl Zeiss Cirrus HD-OCT is considered to be the gold standard in OCT technology and the results can are accepted by Ophthalmologists which means our patients don’t need to repeat tests unnecessarily.

Yes. We check the complete health of your eye. We use a non-contact tonometer for glaucoma screening, a perkins tonometer wher Glaucoma is suspected and we also have a Zeiss Humphrey Field Analyser which provides the gold standard in glaucoma diagnosis and monitoring.

Most of the time we can avoid using drops in your eyes as our Optometrists are experienced and the equipment we use is more advanced. Occasionally the Optometrist will need to put drops in your eyes to be able to complete a thorough examination of the back of your eye. The drops will open up your pupil and cause your vision to become temporarily blurred. So if you do happen to need drops, it’s a good idea to bring along some sunglasses and a driver as your vision will gradually return to normal over 2-4 hours.

Medicare provides a rebate towards eye consultations with an Optometrist. Sometimes this rebate covers the full cost of the consultation, but in most cases, you can expect a small gap of around $10-$20.

When our Optometrist checks your eyes, they are not only looking for signs of vision problems. Many eye conditions are slow to develop and signs and symptoms can easily go unnoticed. A good, thorough eye health check and vision test can pick up eye conditions in their early stages. This allows for early management of the condition and results in far better long term outcomes for patients. Our Optometrist is also able to pick up signs of other underlying health problems, such as diabetes, high blood pressure and high cholesterol.

We bulk bill DVA patients and offer no-gap consultations to children under the age of 16 years. In some other cases we may provide a no-gap consultation, but this will be at the Optometrist’s discretion.

All consultations are billed to the patient and payable by the patient on the day of the consultation. Upon full payment of the consultation fees, we will lodge an electronic Medicare claim for you, so you won’t have to do any paperwork. Your Medicare rebate will be deposited directly back into your nominated bank account.

Vision

Sometimes yes, but not all vitamins and supplements are based on sound scientific evidence. Research has shown that some vitamins and supplements do benefit the eye and help in the prevention and management of certain eye conditions like macula degeneration. You should ask a qualified Optometrist before taking supplements for your eyes as some may cause toxicity or interfere with other medications you may be taking.

Eye muscle fatigue results from prolonged periods of near vision work. Known as computer vision syndrome in the modern computerised world, other electronic devices such as portable game consoles can also result in the same eye problem. Blue light emissions from screens may also be damaging to the eyes.

We can’t change technology, but we can reduce its effect on our vision. Modern lens technologies that filter blue light and help to relax the eyes while working are part of the solution. Frequent breaks from looking at screens is also important.

It is important that the underlying cause of your eye strain is properly diagnosed, so please make an appointment. Eye exercises will help in some cases and our Optometrists can advise and guide you with which exercises will help you.

Absolutely! Everyone should wear good UV eye protection when outdoors. Always choose sunglasses that are Category 3 rated, as these will protect your eyes the best. Not all sunglasses provide protection, some may even do more harm than good. Unfortunately the price isn’t a reliable way to determine the quality of the protection. Have your sunglasses checked by your Optometrist.

Glasses

If you have private health insurance with optical extras cover, you can choose to claim complete spectacle packages from our no gap range of frames and lenses. This means you will not have any out of pocket expenses for your glasses.

It usually takes less than a week for single vision glasses to be completed and around 2 weeks for multifocal or more complex glasses to be manufactured. We will let you know as soon as your glasses are ready for collection.

Contact Lenses

During wear, contact lenses gather a build up on their surfaces. This build up develops from the natural tears in the eye evaporating, dust and micro-organisms in the environment. Proper cleaning of your contact lenses is designed to remove as much of this build up as possible. The build up causes the lenses to become uncomfortable and can also initiate infection in the eye. We have trained staff that can show you the proper way to clean your contact lenses. Call us to make an appointment.

Yes. Modern contact lens technology means almost anyone who wears glasses can also wear contact lenses. Make an appointment to see our Optometrist who can fit some lenses to your eyes so you can try them out.

Yes.  We stock a variety of contact lenses which are available for purchase with a valid contact lens prescription.

Yes. It’s a good idea to insert your contact lenses before applying makeup to avoid contaminating your lenses with makeup after you have applied it.

Simply testing your vision by covering one eye at a time with your hand will help to demonstrate if you have your lenses the right way around. If you are still having trouble, come and see us.

Some eye drops cannot be used while wearing contact lenses. If in doubt, remove your contact lenses and make an appointment with our Optometrist to check your eye’s health. We can advise you on which drops are safe and which ones are not.

No. Tap water contains micro-organisms that can infect the eye and result in serious problems. Contact lenses need to be properly sanitised and stored in a good quality contact lens solution.

Good quality contact lenses can be worn for longer without a problem. In fact, some can be worn continuously for up to a month in the right conditions. However, your individual environment, eye health and lens type will govern how long you can wear your lenses. Our Optometrist will advise you as to how long you can wear your lenses comfortably.

While it is uncommon for a lens to fall out, you can cover each eye one at a time with your hand. If your vision is properly corrected, this will help to demonstrate if you have your lenses in. If you are still having trouble, come and see us.

Before you insert your lenses, you can check the rim of the lens for outward folding. If you have already inserted the lens, you may not notice anything other than a slight discomfort.

Children's Vision

Please make an appointment for your child to see our Optometrist. Our Optometrist will investigate the problem thoroughly and consider all the available options.

Children should have their first eye check before their first birthday and then a regular comprehensive eye examination every two years.

Children assume their vision is the same as everyone else’s, so it’s common for visual problems to go unnoticed. For parents, it is important to be aware of the symptoms that may indicate your child has a vision problem, as well as the need for regular eye tests. Undetected vision problems can interfere with children’s ability to learn and meet their full potential. Physical, emotional and social development can also be compromised.

Not necessarily, although it is still important that your child has a regular eye test every 2 years.

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